The Recall Desk
HighCPSC·21189·Announced 2021-08-25

Razor USA Recalls Hovertrax 2.0 Hoverboards with GLW Battery Packs for Fire Hazard

Razor USA is recalling about 237,300 Hovertrax 2.0 self-balancing hoverboards with GLW lithium-ion battery packs that can overheat and catch fire or explode. More than 20 reports of overheating, smoke, or fire have been received, though no injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The source explicitly states no injuries have been reported, making this a theoretical risk-of-harm scenario rather than a reported injury or hospitalization case. The hazard is fire/explosion from overheating, a serious potential danger. Per the rubric, this combination—high-risk hazard with no reported injuries—qualifies as a High severity (score 3).

Plain-English summary

Razor USA LLC is recalling about 237,300 Hovertrax 2.0 self-balancing scooters/hoverboards sold with GLW lithium-ion battery packs. The battery packs can overheat, posing a risk of smoking, catching fire, and/or exploding.

The affected hoverboards were manufactured between September 2016 and August 2017 and sold nationwide and online through retailers including Walmart, Target, Toys R Us, Walmart.com, Amazon.com, and other websites from September 2016 through 2018 for approximately $460. The hoverboards were available in multiple colors including black, blue, green, red, white, rose gold, camouflage, ocean blue, purple, and multicolor patterns called Spectrum, Galaxy, and Carbon. GLW battery packs are identified by "GLW" written in large letters on the packs and serial numbers beginning with GLW printed on a white sticker on top of the battery pack.

The CPSC has received more than 20 reports of Hovertrax 2.0 hoverboards with GLW battery packs overheating, including some reports of smoke or fire. No injuries have been reported.

Consumers should immediately stop using the recalled hoverboards and contact Razor toll-free at 866-467-2967 (8 a.m. to 5 p.m. PT Monday through Friday) or visit www.Razor.com and click on CPSC Safety Recalls for instructions on returning the GLW battery pack and receiving a free replacement battery pack. Razor will provide a prepaid shipping carton.

The recalled product

Product
Hovertrax 2.0 Self-Balancing Scooters/Hoverboards with GLW Battery Packs
Manufacturer
Razor USA LLC, of Cerritos, Calif.
Category
Consumer Product — Self-Balancing Scooters / Hoverboards
Hazard
  • fire
  • overheating
  • explosion
Affected units
237,300

Distribution

Distributed nationwide across the United States.

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