The Recall Desk
HighCPSC·22107·Announced 2022-03-24

Segway Ninebot Children's Bicycle Helmets Recalled for Head Injury Risk

Segway is recalling about 960 Ninebot children's bicycle helmets because they fail to meet safety standards for positional stability and retention, creating a risk of head injury in a crash. No injuries have been reported.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This is a risk-of-harm product (bicycle helmets designed to protect against head injury) where the safety defect has not yet resulted in any reported injuries. Per the severity rubric, such recalls score 3 (High). The source explicitly states "None reported" for injuries, so this does not meet the threshold for Severe (4) despite the serious potential consequence.

Plain-English summary

Segway Inc. is recalling approximately 960 Ninebot Children's Bicycle Helmets manufactured by GuangZhou NOW Sports Gear Co. Ltd. of China. The helmets do not comply with the positional stability and retention system requirements of the U.S. CPSC federal safety standard for bicycle helmets. As a result, the helmets can fail to protect in the event of a crash, posing a risk of head injury.

The recalled helmets are orange/white in color, size extra-small (XS), and fit head circumferences from about 19½ inches to 21½ inches. They have "Ninebot" printed on the sides and model "NB-410" on an inside label. Only helmets with batch code SN4500056024 and date August 2020 are included in this recall.

The helmets were sold nationwide and online at Best Buy, Segway.com, and Amazon.com from December 2020 through May 2021 for between $30 and $50. Consumers should immediately stop using the recalled helmets and return them to Segway for a full refund. Segway is contacting all known purchasers to facilitate returns using prepaid postage.

For more information, consumers can contact Segway toll-free at 888-523-5583 from 5:30 a.m. to 5 p.m. PT any day, email [email protected], or visit https://segway-ninebot.force.com/hc/SegwayRequestNewForm or www.Segway.com and click on "Recall" under the Customer Support Column.

The recalled product

Product
Ninebot Children's Bicycle Helmets
Manufacturer
GuangZhou NOW Sports Gear Co. Ltd., of China
Category
Consumer Product — Bicycle Safety Equipment
Hazard
  • head-injury
  • non-compliance-with-safety-standard
  • positional-stability-failure
Affected units
960

Distribution

Distributed nationwide across the United States.

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