The Recall Desk
HighCPSC·22151·Announced 2022-06-09

Hisense French Door Refrigerators Recalled for Door Detachment Injury Risk

Hisense USA is recalling about 55,200 French door refrigerators because the door hinge can break and cause the door to detach, posing an impact injury hazard. The firm has received reports of five injuries including foot bruises and lacerations.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The hazard presents a risk of impact injury from a detaching heavy appliance door. Although five injuries have been reported (bruises and lacerations), the source does not describe these as serious injuries requiring hospitalization, and no deaths are reported. The risk-of-harm product with reported injuries places this at severity level 3.

Plain-English summary

Hisense USA is recalling approximately 55,200 units of its 26.6 cubic foot French door refrigerators with ice maker (model HRF266N6CSE) sold at Lowe's stores nationwide and online from August 2020 through February 2022 for about $1,500 each.

The refrigerator's door hinge can break, causing the door to detach when the consumer tries to open the French doors, posing an impact injury hazard. The firm has received 139 reports of refrigerator doors loosening or detaching and five reports of injuries, including foot bruises and lacerations.

Consumers should immediately stop using the recalled refrigerator if the doors fail to open or close normally until they are repaired. Consumers should contact Hisense USA to determine if their unit is part of the recall and to schedule a free in-home service appointment to have the refrigerator door hinges replaced. Consumers can check whether their refrigerator is included in the recall by visiting http://hisenseservice.com/recall with their serial number, which is printed on a label located on the left side of the interior of the refrigerator, above the water dispenser.

The recalled product

Product
Hisense French Door Refrigerators with Ice Maker
Manufacturer
Hisense USA, of Suwanee, Georgia
Category
Consumer Product — Appliances / Refrigerators
Hazard
  • impact-injury
  • door-detachment
  • hinge-failure
Affected units
55,200

Distribution

Distributed nationwide across the United States.

Related recalls

Same category