The Recall Desk
HighCPSC·22159·Announced 2022-06-16

Schneider Electric Electrical Panels Recalled for Fire and Burn Hazards

Schneider Electric is recalling about 1.4 million Square D QO Plug-on-Neutral Load Centers because they can overheat, creating thermal burn and fire hazards. The company is contacting purchasers and installers to arrange free inspections and repairs.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: The hazard involves risk-of-harm products (fire and thermal burn hazards from electrical equipment), but no injuries or illnesses have been reported in the source text. Per the rubric, risk-of-harm products where injury has not yet been reported score as High (3).

Plain-English summary

Schneider Electric USA Inc. is recalling about 1.4 million Square D QO Plug-on-Neutral Load Centers (also called load centers, breaker boxes, or electrical panels). The recalled units were installed in homes, recreational vehicles, and commercial establishments, and were manufactured between February 2020 and January 2022. The products can overheat, which poses thermal burn and fire hazards.

The recalled load centers were sold by authorized Schneider Electric distributors and home improvement and hardware stores nationwide and online, including Home Depot, Lowe's, and Menard's, between February 2020 and January 2022 for between $90 and $1,660. The manufacturer has received one report of an incident involving a loose wire, though no injuries have been reported.

Consumers who have purchased or installed a recalled load center should immediately contact Schneider Electric to arrange a free inspection by a trained electrician to determine if replacement or repair is required. Consumers can find the catalog number and date code inside the door of indoor load centers. For uninstalled products, consumers should contact Schneider Electric for a free repair or replacement. Consumers who continue to use the load centers while awaiting repair should ensure working smoke alarms are installed in their homes.

Consumers can contact Schneider Electric Technical toll-free at 888-778-2733 from 8 a.m. through 8 p.m. ET Monday through Friday, online at www.se.com/us/qoloadcenter-safetyrecallnotice, or at www.se.com/us/en/ by clicking on Recall Safety Notice for more information.

The recalled product

Product
Square™ D QO™ Plug-on-Neutral Load Centers, also known as, Load Centers, Breaker Boxes, Electrical Panels
Manufacturer
Schneider Electric USA Inc., of Lexington, Kentucky
Category
Consumer Product — Electrical / Load Centers
Hazard
  • fire-hazard
  • thermal-burn
  • overheat
Affected units
289,000

Distribution

Distributed nationwide across the United States.

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