The Recall Desk
ModerateFDA (Devices)·Z-2775-2026·Announced 2026-07-29

SnapshotGLO Wound Imaging Device Recalled Due to Battery Charging Software Issue

Kent Imaging, Inc. is recalling SnapshotGLO Wound Imaging Devices (Models KB100 and KB100AA) because software issues may prevent the device from recharging.

What this means for you

Minor labeling or packaging issue, or a voluntary precautionary recall. Risk of harm is low but real — follow the manufacturer's instructions.

Our severity reasoning: The recall is classified as FDA Class II, involving a device that becomes temporarily unusable, which represents a low-risk contamination or malfunction without reported injury.

Plain-English summary

Kent Imaging, Inc. is recalling SnapshotGLO Wound Imaging Devices, specifically Model KB100 and KB100AA. The recall is due to a software issue in the battery charging circuit.

The software controlling the device's battery charging circuit may fail to recognize or recover a battery that has fully discharged into a low-power "shipping mode." When this occurs, the device will not resume charging when reconnected to power, making it temporarily unusable for wound imaging until corrected.

This recall affects 77 units distributed nationwide across PA, IA, FL, TX, GA, NV, CA, UT, IN, DC, KS, IL, TN, AR, and AZ. Affected devices include those with Software Revisions v4.2.0 and v4.1.3.

The recalled product

Product
SnapshotGLO Wound Imaging Device, Model KB100, KB100AA.
Manufacturer
KENT IMAGING, INC.
Category
Medical Device — Imaging Device
Hazard
  • device-malfunction
  • battery-issue

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Lot numbers (2)

  • UDI-DI: B376KB1000
  • Software Revisions v4.2.0 and v4.1.3

Distribution

Distributed nationwide across the United States.

Related recalls

Same category