The Recall Desk
HighNHTSA·25V542000·Announced 2026-10-08

[pending] 2021 NEW FLYER XCELSIOR

Pending LLM rewrite. Source: NHTSA 25V542000.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: Pending LLM scoring against the rubric.

Plain-English summary

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

The recalled product

Product
2021 NEW FLYER XCELSIOR
Brand
NEW FLYER
Manufacturer
New Flyer of America, Inc.
Category
Vehicle — STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Affected units
2,354

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (1)

  • XCELSIOR

Distribution

Distributed nationwide across the United States.

Related recalls

Same category