The Recall Desk
HighNHTSA·24V839000·Announced 2024-07-11

2022-2023 Chevrolet Express and GMC Savana transmission software defect

GM is recalling 2022-2023 Chevrolet Express and GMC Savana vehicles for a transmission software defect that may cause rear wheel lockup and unintended vehicle movement. Dealers will update the software free of charge.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: This recall addresses a transmission software defect that can cause rear wheel lockup and unintended vehicle movement, both increasing crash risk. However, no injuries or deaths have been reported, making the hazard theoretical rather than realized. Per the severity rubric, a risk-of-harm vehicle defect without reported injuries receives a score of High (3).

Plain-English summary

General Motors, LLC is recalling certain 2022-2023 Chevrolet Express and GMC Savana vehicles due to incorrect software in the transmission control module (TCM). This defect may result in harsh shifting, reduced power, unintended deceleration, rear wheel lockup, or cause the vehicle to move in an unintended direction.

Rear wheel lockup or unintended vehicle movement can increase the risk of a crash. Approximately 77,824 vehicles are affected. Owner notification letters were mailed on December 9, 2024.

The remedy is a free software update. Owners should contact GM customer service at 1-888-988-7267, Chevrolet at 1-800-222-1020, or GMC at 1-800-462-8782 to schedule the update. Dealers will update the transmission control module software calibration free of charge. The GM recall number is N242471620.

The recalled product

Product
2023 GMC SAVANA
Brand
GMC
Manufacturer
General Motors, LLC
Category
Vehicle — Transmission Control System
Hazard
  • transmission-software-defect
  • rear-wheel-lockup
  • unintended-vehicle-movement
  • crash-risk
Affected units
77,824

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (2)

  • SAVANA
  • EXPRESS

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · GMC

Same category