The Recall Desk
SevereNHTSA·21V406000·Announced 2023-04-05

2021 Mercedes-Benz Cabriolets: Rear Headrests May Be Incorrectly Mounted

Mercedes-Benz USA is recalling approximately 218 2021 Cabriolet models due to rear headrests that may be incorrectly mounted to the seatbacks. The headrests could move or detach during a crash, increasing the risk of injury.

What this means for you

Illness, injury, or structural failure has been reported. Stop using the product immediately and contact the manufacturer for a refund or repair.

Our severity reasoning: This is a structural vehicle defect affecting headrest mounting systems. Incorrectly mounted headrests could detach during a crash, creating significant injury risk. Although no injuries or deaths have been reported, the defect meets NHTSA's Severe classification criteria for structural vehicle defects.

Plain-English summary

Mercedes-Benz USA, LLC is recalling approximately 218 2021 Cabriolet models, including the C300, AMG C43, AMG C63, AMG C63 S, E450, and AMG E53. The affected vehicles have rear headrests that may be incorrectly mounted to the seatbacks.

If incorrectly mounted, the rear headrests could move or detach from the seats during a crash, increasing the risk of occupant injury. This defect affects the structural integrity of the seating system's head restraint.

Owner notification letters were mailed on July 16, 2021. The remedy is free of charge: dealers will inspect the rear seatback guide bushings and replace them if necessary. Owners can contact Mercedes-Benz USA customer service at 1-800-367-6372 (MBUSA recall number 2021060010) or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153). More information is available at www.nhtsa.gov.

The recalled product

Product
2021 MERCEDES-BENZ C300
Brand
MERCEDES-BENZ
Manufacturer
Mercedes-Benz USA, LLC
Category
Vehicle — Seating / Head Restraints
Hazard
  • headrest-detachment
  • crash-injury
  • structural-defect
Affected units
218

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (6)

  • C300
  • AMG C43
  • AMG C63 S
  • AMG C63
  • AMG E53
  • E450

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same category