The Recall Desk
HighNHTSA·23V204000·Announced 2024-12-03

Instrument Cluster Display Failure on 2019-2022 Sprinter Vans Recalled

Daimler Vans USA is recalling 2019-2022 Mercedes and 2019-2021 Freightliner Sprinters because the instrument cluster may fail to display information. A blank dashboard prevents drivers from seeing speed, fuel level, and warnings, increasing crash risk.

What this means for you

Real risk of harm even if no illness or injury has been reported yet. Stop using the product and follow the agency's guidance.

Our severity reasoning: Instrument cluster failure creates a crash risk by preventing drivers from seeing critical information (speed, fuel, warnings), but no injuries have been reported. Per the rubric, risk-of-harm without reported injury scores as 3 (High).

Plain-English summary

Daimler Vans USA, LLC is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles with defective instrument cluster software. The instrument cluster may fail to display any information when the vehicle is started.

When the instrument cluster fails, the dashboard becomes blank. Drivers will not be able to see vehicle speed, fuel gauge, warning messages, or warning lights. This loss of critical driving information increases the risk of a crash.

Approximately 6,857 vehicles are affected by this recall. Owners were notified by mail beginning May 5, 2023. Dealers will update the instrument cluster software free of charge. Owners can contact Daimler Vans USA customer service at 1-877-762-8267 or the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).

The recalled product

Product
2019 MERCEDES-BENZ SPRINTER 4500
Brand
MERCEDES-BENZ
Manufacturer
Daimler Vans USA, LLC
Category
Vehicle — Electrical System
Hazard
  • instrument-cluster-failure
  • visibility-loss
  • crash-risk
Affected units
6,857

Is your product affected?

Check your packaging against the codes below. If any of them match, the product is part of this recall.

Model numbers (4)

  • SPRINTER 4500
  • SPRINTER 2500
  • SPRINTER 1500
  • SPRINTER 3500

Distribution

Distributed nationwide across the United States.

Related recalls

Same brand · MERCEDES-BENZ

Same category